Support Ticket

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Compatibility
  • Free Gift with Purchase

    Version Support

  • Brand Authenticity

    Browser Support

    Firefox 5+ Google Chrome 14+ Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 Opera 11 Safari 5.

Support Ticket

20

Availability: In stock

SKU: supportticket

  • support ticket for user and admin for order related issues
  • Only Logged in customer can send a ticket.

  • Customer can create the ticket.

  • Customer can view the reply by the admin team.

  • Customer can send reply again to admin team.

  • Customer can get the response of query on his registered email by admin team.

  • Customer can send any attachment with his query.

  • Customer can close the ticket any time.

  • After closing the ticket, customer can not send again any reply or get any response by admin team.

Support
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* Required Fields

$20.00

 

Details

This module is useful for customers to send the query to Website’s admin team and team can provide the immediate solution to the customers.

if customer have any issues with orders, so he can generate ticket about order issues

Features for Customer

  • Only Logged in customer can send a ticket.
  • Customer can create the ticket.
  • Customer can view the reply by the admin team.
  • Customer can send reply again to admin team.
  • Customer can get the response of query on his registered email by admin team.
  • Customer can send any attachment with his query.
  • Customer can close the ticket any time.
  • After closing the ticket, customer can not send again any reply or get any response by admin team.

Features for Admin Team

  • Admin can define system settings variable which mention below:
  • Email Template
  • Supervisor email
  • Supervisor Name
  • Admin have some customization option like
  • Department
  • Statuses
  • Priorities
  • Admin can view all the ticket sent by customers.
  • Admin can change the status of ticket.
  • Admin can reply the customer’s ticket.
  • Supervisor will get the customer’s ticket on his email id.

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Great team work Review by Mark
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I bought few man hour for my store revamp it was excellent work by Bluethink developer, my developer felt best support from developer (Posted on 2/10/2017)

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Customer Service available Mon - Sat 11am - 8pm GMT+7

Contact us: info@bluethink.in or Give us a call: +91-9873-1132-73

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